The pace of change in retail is unrelenting. New levels of consumer expectation and empowerment, enabled by social media and widely available comparative data, drive the pace of product development. More strategic participation in global supply chains is required to create faster, more adaptable delivery cycles as well as to manage risk and reputation for brand and corporate social responsibility. Integrated, multi-channel capability is still on the agenda, made more complex by myriad new technology releases. E-tailers are moving to bricks and mortar, pop-up shops are no longer novel and on-demand delivery options drive long-term inventory and geography decisions into short-term planning horizons. Creating and maintaining customer service capabilities to keep pace with customer expectations, using fragmented pools of casual employees, continues to challenge even the most seasoned operators.